>> Call Centres: Maximising Performance
| Activities 11 to 16 returned from 16 training activities found |
| Fact-finding skills | featured in: Call Centres: Maximising Performance |
| Use this training activity to enable participants to identify ways of effectively gaining relevant information from the customer in order to advise them of appropriate products and services to meet their needs. | |
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14 members have downloaded this training activity View more > | |
| Meeting customer needs | featured in: Call Centres: Maximising Performance |
| Use this training activity to enable participants to understand the importance of background knowledge of their organisations, and to follow through the sales process once the customer’s needs have been identified. | |
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2 members have downloaded this training activity View more > | |
| Helping the prospect to buy | featured in: Call Centres: Maximising Performance |
| Use this training activity to help participants identify buying signals and develop skills for converting these signals into actual sales. | |
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10 members have downloaded this training activity View more > | |
| How can I make sure I am achieving what I want to? | featured in: Call Centres: Maximising Performance |
| Use this training activity with participants to highlight the impact of setting goals, with a clear bias towards setting personal goals in line with those of the call centre and organisation, to give guidance on setting and planning their goals, linking in with the needs of the business, and to give them the opportunity to look for ways of achieving their goals with higher personal performance and productivity. | |
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6 members have downloaded this training activity View more > | |
| Capitalising on the call centre environment | featured in: Call Centres: Maximising Performance |
| Use this training activity to demonstrate to participants the impact of the call centre environment on overall performance, and to focus on identifying ways of overcoming any limitations created by this environment. | |
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23 members have downloaded this training activity View more > | |
| Maintaining motivation | featured in: Call Centres: Maximising Performance |
| Use this training activity to enable participants to examine the impact of a highly-motivated person on overall performance; to describe ways to build motivation throughout the team. | |
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5 members have downloaded this training activity View more > | |