>> Excellent Customer Service
| Activities 11 to 18 returned from 18 training activities found |
| Creating a positive image | featured in: Excellent Customer Service |
| Use this training resource to focus on ways of helping customers see the strengths of the team’s services, and to assist team members to recognise and build upon ‘service virtues’ and eliminate or manage ‘service sins’. | |
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34 members have downloaded this training activity View more > | |
| Getting the message across | featured in: Excellent Customer Service |
| Use this training resource to establish the basic rules of communicating, in writing, face to face, and over the telephone, and to give team members the chance to assess and improve their skills in these areas. | |
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33 members have downloaded this training activity View more > | |
| Problem solving | featured in: Excellent Customer Service |
| Use this training resource to gain agreement that it is vital for the organisation to develop a creative problem-solving culture, and to pass on the necessary tools and skills for putting this into practice | |
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13 members have downloaded this training activity View more > | |
| Negotiation skills | featured in: Excellent Customer Service |
| Use this training resource to give the team the necessary skills to perform successful negotiations with their internal customers and suppliers. | |
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18 members have downloaded this training activity View more > | |
| Dealing with difficult customers | featured in: Excellent Customer Service |
| Use this training resource to define types of difficult customers, and to provide the team with a model for dealing successfully with such customers. | |
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124 members have downloaded this training activity View more > | |
| Job design for customer service | featured in: Excellent Customer Service |
| Use this training resource to establish that an organisation looking to provide excellent customer service must insure that its job designs incorporate appropriate customer service principles and ideas. | |
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23 members have downloaded this training activity View more > | |
| Customer service in organisational development | featured in: Excellent Customer Service |
| Use this training resource to establish that an organisation looking to provide excellent customer service must ensure that its training design and appraisal system incorporate customer service principles and ideas | |
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15 members have downloaded this training activity View more > | |
| Sustaining a customer service focus | featured in: Excellent Customer Service |
| Use this training resource to establish that introducing customer service is an ongoing process within the team and needs to be reassessed and evaluated regularly. | |
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25 members have downloaded this training activity View more > | |