>> Selling through Customer Service
| Activities 11 to 19 returned from 19 training activities found |
| Customer resistance | featured in: Selling through Customer Service |
| Use this training activity to enable participants to understand what it is about the ‘store’, and the people in it, that make customers resistant to buying, and what to do to minimise the resistance. | |
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13 members have downloaded this training activity View more > | |
| When customers object | featured in: Selling through Customer Service |
| Use this training activity to enable participants to understand what the objections are and why customers raise them, and to give participants an opportunity to consider their own selling capability. | |
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23 members have downloaded this training activity View more > | |
| The seven best ways to deal with objections | featured in: Selling through Customer Service |
| Use this training activity to enable participants to deal with objections in a skilful, positive and friendly way, and to give them opportunities to practise using some of the seven techniques in a role-play. | |
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43 members have downloaded this training activity View more > | |
| Getting customers ready to buy | featured in: Selling through Customer Service |
| Use this training activity to enable participants to practise the seven most effective closing and confirming techniques to encourage customers to buy. | |
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15 members have downloaded this training activity View more > | |
| How to refer a customer to an expert colleague | featured in: Selling through Customer Service |
| Use this training activity to enable participants to ensure that customer handover is high quality, the customer feels well treated, the sales momentum in maintained and that both salespeople support the sales process. | |
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3 members have downloaded this training activity View more > | |
| Phone skills: Selling and the telephone | featured in: Selling through Customer Service |
| Use this phone sales training activity to explain to participants the importance of the telephone as a customer care and sales tool, and using basic telephone skills to encourage positive customer decisions. | |
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29 members have downloaded this training activity View more > | |
| The incoming call | featured in: Selling through Customer Service |
| Use this training activity to introduce participants to a simple and effective structure for incoming telephone calls which they can use to capitalise on the sales opportunity presented. | |
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23 members have downloaded this training activity View more > | |
| The outgoing call | featured in: Selling through Customer Service |
| Use this training activity to enable participants to make best use of a seven-step call sequence so that customers feel better served and staff are better equipped to use the telephone as a sales tool. | |
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17 members have downloaded this training activity View more > | |
| Measuring staff success | featured in: Selling through Customer Service |
| Use this training activity to provide customer contact staff with the tools they need to change their behaviour and improve their results. | |
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10 members have downloaded this training activity View more > | |