>> Using Emotional Intelligence at Work
| Activities 11 to 17 returned from 17 training activities found |
| Managing conflict | featured in: Using Emotional Intelligence at Work |
| Use this training resource to enable participants to understand the sources and effects of conflict, and to help them manage conflict so that different positions can become the basis of collaborative and creative energy, rather than destructive hostility and self-interest. | |
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8 members have downloaded this training activity View more > | |
| Building stress immunity | featured in: Using Emotional Intelligence at Work |
| Use this training resource to enhance the capacity of participants to manage pressure more positively, and to build their emotional resilience to stress. | |
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3 members have downloaded this training activity View more > | |
| Helping difficult customers | featured in: Using Emotional Intelligence at Work |
| Use this training resource to increase participants’ confidence and skills in handling difficult customer situations when strong emotions are involved. | |
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8 members have downloaded this training activity View more > | |
| Healing the wounds | featured in: Using Emotional Intelligence at Work |
| Use this training resource to enable participants to understand the emotional consequences of change caused by downsizing, and to build their confidence in managing the emotional fall-out. | |
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0 members have downloaded this training activity View more > | |
| Surviving office politics | featured in: Using Emotional Intelligence at Work |
| Use this training resource to enable participants to negotiate their way through a politicised work environment, without being naïve, and to contribute to a more collaborative and emotionally supportive (but not caretaking) atmosphere. | |
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6 members have downloaded this training activity View more > | |
| Managing diversity | featured in: Using Emotional Intelligence at Work |
| Use this training resource to enable participants to increase understanding of their own emotional responses to difference, and to learn from and gain value from diversity. | |
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6 members have downloaded this training activity View more > | |
| Creating the future | featured in: Using Emotional Intelligence at Work |
| Use this training resource to help the participants to identify the tension between their current reality and the future they want to create, and to commit them to investing emotional energy in pursuit of what really is important to them. | |
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1 member has downloaded this training activity View more > | |