>> Excellent Customer Service
| Activities 1 to 10 returned from 18 training activities found |
| Customer service training - Initial brief | featured in: Excellent Customer Service |
| Use this customer service training resource to establish that everyone has customers and that it is vital they are given good service, and to introduce the concepts and processes involved in introducing a customer service focus. | |
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39 members have downloaded this training activity View more > | |
| Generating commitment | featured in: Excellent Customer Service |
| Use this customer service training resource to act as a ‘scene setter’ or introduction to the process of establishing a customer service culture in an organisation, and to widen understanding of the nature of customer service and its impact on peoples perception | |
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22 members have downloaded this training activity View more > | |
| Where does customer service fit in? | featured in: Excellent Customer Service |
| Use this customer service training resource to give the team a tool with which to look at the context in which they operate and highlight customer service issues outside their immediate control, and to compile a suggested action plan for senior management. | |
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18 members have downloaded this training activity View more > | |
| Who are our customers? | featured in: Excellent Customer Service |
| Use this training resource to help define customers and providers, and to use this as the basis of improving the service received from previous links in the chain and the service given to the next link in the chain. | |
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17 members have downloaded this training activity View more > | |
| Improving the service we receive | featured in: Excellent Customer Service |
| Use this training resource to help teams to identify their providers and work out ways in which the products, services or information they receive from them could be improved, and to look at how to ask providers tactfully to make improvements. | |
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21 members have downloaded this training activity View more > | |
| What do we offer our customers? | featured in: Excellent Customer Service |
| Use this training resource to establish the team’s service niche in which they operate and their service characteristics as the first step towards concentrating customer service effort in the right areas. | |
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19 members have downloaded this training activity View more > | |
| Seeking customer feedback | featured in: Excellent Customer Service |
| Use this training resource to demonstrate how to evaluate critically the needs of customers through the design and implementation of a customer service audit. | |
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6 members have downloaded this training activity View more > | |
| Best practice benchmarking | featured in: Excellent Customer Service |
| Use this training resource to develop skills and knowledge in the area of benchmarking, to use benchmarking as a tool for identifying improvement actions. | |
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16 members have downloaded this training activity View more > | |
| Writing customer service standards | featured in: Excellent Customer Service |
| Use this training resource to give the team the knowledge and time to develop their own customer service standards. | |
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22 members have downloaded this training activity View more > | |
| Implementing customer service standards | featured in: Excellent Customer Service |
| Use this training resource to ensure that the customer service standards identified are successfully implemented and maintained. | |
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27 members have downloaded this training activity View more > | |