>> Customer Service training activities
| Activities 11 to 20 returned from 53 training activities found |
| Mind your language | featured in: Creative Customer Contact |
| Use this training activity to enable participants to focus, through language, on the needs of the customer, giving an insight into the importance of the way in which they use words, to explain how to use more powerful approaches, and to develop confidence | |
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56 members have downloaded this training activity View more > | |
| The positive way (welcome to the jungle!) | featured in: Creative Customer Contact |
| Use this training activity to provide participants with an opportunity to reflect upon their own attitude and understand more about how attitude is developed, to practise taking greater control over their own attitude, and to practise techniques to show t | |
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23 members have downloaded this training activity View more > | |
| Remembering | featured in: Creative Customer Contact |
| Use this training activity to give participants an opportunity to develop their memory and memory recall, to provide a set of skills which will aid retention and recall in customer service work, and offer an opportunity to spend more time providing custom | |
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12 members have downloaded this training activity View more > | |
| Getting customers into a state | featured in: Creative Customer Contact |
| Use this training activity to help participants become aware of their own emotional state, how to change the client’s state, and how to understand and be understood to move even the most difficult customers in the desired direction. | |
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38 members have downloaded this training activity View more > | |
| Meditation for customer service | featured in: Creative Customer Contact |
| Use this training activity to provide those in service industries with an understanding of the effects of meditation, together will the tools necessary to include meditation in their everyday working lives, ensuring they are relaxed when approaching custo | |
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5 members have downloaded this training activity View more > | |
| A happy ending | featured in: Creative Customer Contact |
| Use this training activity to offer participants an insight into a different way of looking at service provision, to explore their own level of happiness and understand what happiness is, and to offer an insight into changing their focus and increasing th | |
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12 members have downloaded this training activity View more > | |
| Customer service training - Initial brief | featured in: Excellent Customer Service |
| Use this customer service training resource to establish that everyone has customers and that it is vital they are given good service, and to introduce the concepts and processes involved in introducing a customer service focus. | |
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53 members have downloaded this training activity View more > | |
| Generating commitment | featured in: Excellent Customer Service |
| Use this customer service training resource to act as a ‘scene setter’ or introduction to the process of establishing a customer service culture in an organisation, and to widen understanding of the nature of customer service and its impact on peoples perception | |
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28 members have downloaded this training activity View more > | |
| Where does customer service fit in? | featured in: Excellent Customer Service |
| Use this customer service training resource to give the team a tool with which to look at the context in which they operate and highlight customer service issues outside their immediate control, and to compile a suggested action plan for senior management. | |
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24 members have downloaded this training activity View more > | |
| Who are our customers? | featured in: Excellent Customer Service |
| Use this training resource to help define customers and providers, and to use this as the basis of improving the service received from previous links in the chain and the service given to the next link in the chain. | |
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27 members have downloaded this training activity View more > | |