>> Customer Service training activities
| Activities 21 to 30 returned from 53 training activities found |
| Improving the service we receive | featured in: Excellent Customer Service |
| Use this training resource to help teams to identify their providers and work out ways in which the products, services or information they receive from them could be improved, and to look at how to ask providers tactfully to make improvements. | |
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21 members have downloaded this training activity View more > | |
| What do we offer our customers? | featured in: Excellent Customer Service |
| Use this training resource to establish the team’s service niche in which they operate and their service characteristics as the first step towards concentrating customer service effort in the right areas. | |
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19 members have downloaded this training activity View more > | |
| Seeking customer feedback | featured in: Excellent Customer Service |
| Use this training resource to demonstrate how to evaluate critically the needs of customers through the design and implementation of a customer service audit. | |
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6 members have downloaded this training activity View more > | |
| Best practice benchmarking | featured in: Excellent Customer Service |
| Use this training resource to develop skills and knowledge in the area of benchmarking, to use benchmarking as a tool for identifying improvement actions. | |
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16 members have downloaded this training activity View more > | |
| Writing customer service standards | featured in: Excellent Customer Service |
| Use this training resource to give the team the knowledge and time to develop their own customer service standards. | |
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22 members have downloaded this training activity View more > | |
| Implementing customer service standards | featured in: Excellent Customer Service |
| Use this training resource to ensure that the customer service standards identified are successfully implemented and maintained. | |
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27 members have downloaded this training activity View more > | |
| Creating a positive image | featured in: Excellent Customer Service |
| Use this training resource to focus on ways of helping customers see the strengths of the team’s services, and to assist team members to recognise and build upon ‘service virtues’ and eliminate or manage ‘service sins’. | |
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34 members have downloaded this training activity View more > | |
| Getting the message across | featured in: Excellent Customer Service |
| Use this training resource to establish the basic rules of communicating, in writing, face to face, and over the telephone, and to give team members the chance to assess and improve their skills in these areas. | |
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33 members have downloaded this training activity View more > | |
| Problem solving | featured in: Excellent Customer Service |
| Use this training resource to gain agreement that it is vital for the organisation to develop a creative problem-solving culture, and to pass on the necessary tools and skills for putting this into practice | |
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13 members have downloaded this training activity View more > | |
| Negotiation skills | featured in: Excellent Customer Service |
| Use this training resource to give the team the necessary skills to perform successful negotiations with their internal customers and suppliers. | |
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18 members have downloaded this training activity View more > | |