>> Customer Service training activities
| Activities 31 to 40 returned from 53 training activities found |
| Dealing with difficult customers | featured in: Excellent Customer Service |
| Use this training resource to define types of difficult customers, and to provide the team with a model for dealing successfully with such customers. | |
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150 members have downloaded this training activity View more > | |
| Job design for customer service | featured in: Excellent Customer Service |
| Use this training resource to establish that an organisation looking to provide excellent customer service must insure that its job designs incorporate appropriate customer service principles and ideas. | |
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23 members have downloaded this training activity View more > | |
| Customer service in organisational development | featured in: Excellent Customer Service |
| Use this training resource to establish that an organisation looking to provide excellent customer service must ensure that its training design and appraisal system incorporate customer service principles and ideas | |
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15 members have downloaded this training activity View more > | |
| Sustaining a customer service focus | featured in: Excellent Customer Service |
| Use this training resource to establish that introducing customer service is an ongoing process within the team and needs to be reassessed and evaluated regularly. | |
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28 members have downloaded this training activity View more > | |
| In the customer's shoes | featured in: Complaint handling for positive outcomes |
| Use this complaint handling training activity to give participants an opportunity to discuss their own personal experiences as a customer – both good and bad – and to identify the critical points of dealing with complaints. | |
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21 members have downloaded this training activity View more > | |
| Why do customers complain? | featured in: Complaint handling for positive outcomes |
| Use this complaint handling training activity to give participants an opportunity to determine why customers complain, to consider reasons why customers don’t complain, and to encourage personal responsibility for dealing with complaints more positively. | |
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35 members have downloaded this training activity View more > | |
| What unhappy customers say and do - and what they want from you! | featured in: Complaint handling for positive outcomes |
| Use this training resource to give participants an insight into the behaviour of people who are unhappy with the product or service they have received, and to focus on ways to turn a negative into a positive, using the Reciprocity Principle. | |
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23 members have downloaded this training activity View more > | |
| Making it easier for customers to complain | featured in: Complaint handling for positive outcomes |
| Use this training resource to enable participants to understand why it is important that customers feel comfortable about making a complaint, and to look at ways in which they are empowered to make this process easier for the customer. | |
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2 members have downloaded this training activity View more > | |
| Complaints into compliments | featured in: Complaint handling for positive outcomes |
| Use this training resource to provide participants with an effective seven-step formula for dealing with complaints either face to face or on the telephone. | |
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62 members have downloaded this training activity View more > | |
| Skills and techniques for managing dissatisfied customers | featured in: Complaint handling for positive outcomes |
| Use this training resource to highlight different interpersonal skills and techniques that can be extremely powerful when dealing with customers who are dissatisfied with a product or service. | |
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68 members have downloaded this training activity View more > | |