>> Customer Service training activities
| Activities 51 to 53 returned from 53 training activities found |
| The manager as role model | featured in: Complaint handling for positive outcomes |
| Use this training resource with participants to investigate ways to encourage positive behaviour and ways to become an effective role manager. | |
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4 members have downloaded this training activity View more > | |
| Coaching for effective complaint handling | featured in: Complaint handling for positive outcomes |
| Use this training resource to encourage participants to observe the complaint-handling process in action – from a technical and behavioural viewpoint – ensuring that performance is of a required standard, and to provide a framework to follow to coach staff towards higher performance. | |
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15 members have downloaded this training activity View more > | |
| Complaint handling - You can do it! | featured in: Complaint handling for positive outcomes |
| Use this training resource to encourage participants to consider important factors in developing greater resilience to meet the demands placed upon them, and to provide an assessment tool and action plan to enable them to improve their resilience still further. | |
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4 members have downloaded this training activity View more > | |