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Activities 1 to 10 returned from 53 training activities found

Mind maps for customer service: Minding your customers featured in: Creative Customer Contact
Use this customer service training activity to show participants how to retain customer information easily and to recall it quickly, and how to record customer details easily. It will also provide opportunity to practise and develop skills in a creative way, introducing Min map techniques.
48 members have downloaded this training activity
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Memory improvement techniques: Thanks for the memory featured in: Creative Customer Contact
Improve your memory. Use this customer service training activity to help participants understand how they can improve their memory, providing them with a set of memory improvement techniques which will aid retention and recall, therefore, spending more time providing their customers with the information needed and improving customer service.
20 members have downloaded this training activity
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Customer Service - Putting the customer into focus featured in: Creative Customer Contact
A customer service training activity to help participants how to use peripheral vision to control their ‘state’ and the ‘state’ of their customers. It will raise awareness and encourage use of peripheral vision, developing a mind-set which cuts out distractions.
23 members have downloaded this training activity
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Eye accessing cues: Eye-to-eye contact featured in: Creative Customer Contact
This customer service training activity helps participants understand the benefits of improving communication and building rapport within a customer service environment and reiterating the importance of maintaining eye contact with customers.
46 members have downloaded this training activity
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Creating customers featured in: Creative Customer Contact
A customer service training resource to re-awaken participants’ interest in developing their potential and creativity, and encourage them to celebrate uniqueness and individual style in a customer service environment.
26 members have downloaded this training activity
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Mirror, mirror on the wall featured in: Creative Customer Contact
Use this customer service training activity to help participants learn how to use mirroring subtly and effectively in customer service situations, to provide basic knowledge and a more informed perception about customers’ behaviour, and to learn how to take greater control by mon
61 members have downloaded this training activity
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Climbing the ladder to success featured in: Creative Customer Contact
Use this training activity to explain to participants the importance of setting and achieving goals, to learn a simple, effective system for goal setting and planning for professional and personal life success, and to explain the use of the system in rela
26 members have downloaded this training activity
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Visual reality featured in: Creative Customer Contact
This customer service training activity provides participants with visualisation and affirmation techniques, to offer a framework for altering attitudes and coping with fear, to show how they can increase their confidence and success rate in a customer arena, and to
11 members have downloaded this training activity
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Picture presentations for customer service featured in: Creative Customer Contact
A presentation skills training activity that offers participants opportunities to develop their presentation and customer interface skills in meetings or public speaking arenas, to encourage the use of stories to deliver key messages and hold the audience's attention longer.
14 members have downloaded this training activity
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Evening out the odds featured in: Creative Customer Contact
Use this training activity to enable participants to take a more structured approach to problem solving, and to introduce the SHINE system to improve their ability to look for and find solutions to customer problems.
12 members have downloaded this training activity
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